Expired: Customer Contact Specialist with German

Recruiter
Cathay Pacific
Date posted
14 Nov 2017
Location
Poland, Europe
Base
Krakow, Poland
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*** IT'S NO LONGER POSSIBLE TO APPLY FOR THIS JOB ***
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Location: Krakow, Poland 

Job Description

Title:                                  GCC Customer Contact Specialist with German

Job level:                          A

Reports To:                       GCC Customer Contact Lead

Direct Reports:                 n / a

Location:                           Krakow Global Contact Centre (KRK GCC)

Hours:                                40 hours per week

Dated:                                07 Nov 2017       

Job purpose

Customer Contact Specialist achieves the highest possible customer service standards when selling and ticketing to direct customers or when serving travel agents and corporates. He / she ensures the generation of maximum revenue from all customers.  He / she build strong relationship with direct customers and prospect potential corporates through maximisation of every direct business opportunity. He / she supports other team members in achieving the common goal.

Customer Contact Specialist promotes Cathay Pacific Airways services and brand via the appropriate channel (including phone, web and email), interpreting customer needs, identifying sales opportunities and actively using individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key relationships:

GCC Contact Centre Lead, GCC Manager, People Manager

Responsibilities

Provide excellent customer service to Cathay Pacific Customers

  1. Answer all customer enq
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