Customer Service Manager, Airport Customer Care 1

American Airlines
Date posted
15 Nov 2017
United States
Ft Worth, TX, US

Aviation job details:

Location: DFW Intl Apt (DFW-TRML) 
Additional Locations: None
Requisition ID: 13583 

Job Description

Responsible for leading and guiding American Airlines employees to provide the most professional customer service in the industry. Customer Service Managers are the closest to our customers and our employees therefore pivotal in the interrelationships between the traveling public and our company as well as the growth and development of our front-line employees.


Principal Duties and Responsibilities

  • Supports the Station Manager in leading airport personnel to provide a superior customer service experience
  • Supervises employees who scan, transport and sort mail and who load and unload mail to and from ground equipment and aircraft
  • Leads and directs airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies
  • Establishes and maintains effective relationships with external and internal customers that foster compassion, authe
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