Customer Service Representative (3pm-11pm Mon,Thur,Fri,Sat,Sun)

Recruiter
JetAviation USA
Date posted
15 Nov 2017
Location
United States

Aviation job details:

   

SUMMARY:

This individual provides exceptional customer service. The CSR welcomes customers in person and/or by phone and focus on customer needs; provides them with assistance throughout the different departments within Jet Aviation; excels in customer retention, developing repeat customers and makes them feel satisfied and appreciated; gains the trust of customers; increases customer satisfaction by understanding their needs and responding  quickly to them. The CSR is responsive to changing customer demands. Records customers’ information into computer for the use of the department by performing the following duties:

ESSENTIALS DUTIES AND RESPONSIBILITIES include the following:

  • Greets customers in a welcoming, friendly and respectful manner.

  • Adheres to the Departmental Standards of Excellence for excellent customer service, grooming and dress code.

  • Effectively enforces company policies without alienating customers.

  • Establishes a business relationship that will make the customer feel welcome.

  • Communicates with customers by phone, email, facsimile, or in person and receives orders for services that are required during the customer visit.

  • Provides directions for the customers to local attractions, activities, and restaurants as requested and /or by anticipating the customer’s needs.

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