Expired: Customer Services Officer

Recruiter
Cathay Pacific
Date posted
2 Apr 2018
Location
China, Asia
Base
Beijing, China
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Aviation job details:

*** IT'S NO LONGER POSSIBLE TO APPLY FOR THIS JOB ***
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Cathay Dragon, an affiliate member of oneworld, is a Hong Kong-based airline operating a fleet of 42 passenger aircraft and serving 53 regional destinations, including 23 cities in Mainland China. Cathay Dragon has been recognized for its product and service quality, and was named as Skytrax 'World's Best Regional Airline' for fourth time.  Cathay Dragon is part of the Cathay Pacific Group, providing seamless connectivity for passengers to more than 200 cities around the globe.

 

Notes:

  1. All China based positions are subject to local terms and conditions.
  2. Applicants must have the right to live and work in Mainland China. We are unable to assist applicants with visa or work permit applications.
  3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FASCO/ FESCO

Customer Services Officer

Reports to: Assistant Airport Services Manager

Indirectly reports to: Airport Services Manager

Location/Country: Beijing/China

Employment Condition: Permanent 

Terms of Reference for: Cathay Dragon

Job Level: A 

Affects safety and/or security accountability: Yes

 

Purpose

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

 

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

 

Competencies

Knowing our Business Environment:

Analysis and Problem Solving

Driving Service and Business Excellence:

Customer Focus

Collaborating with Others:

Teamwork and Building Partnerships                            

Communication                              

Interpersonal Effectiveness                                  

Coping with Pressure                    

 

Key responsibilities

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