FB Digital Experience Manager

Recruiter
KLM
Date posted
10 Nov 2017
Location
Europe, Netherlands
Base
Amstelveen

Aviation job details:

General information Job areaMarketing / PRJob locationThe Netherlands, AmstelveenEducation levelmaster's degreeWork area

Marketing, Digital communication AFKL

Hours40Introduction

Are you ready to make a real difference to our frequent and loyal customers by leveraging digital and its innovation opportunities?

 

If you are:

 

- able to think strategically and define clear actions on a wide range of topics
- a leader with a healthy dose of ambition and persistence, and excellent planning and organization skills
- strong at managing stakeholders in a demanding environment
- comfortable in an Air France-KLM environment and able to work in a team as well as with stakeholders and Digital experts from different fields of expertise and cultural backgrounds

 

Then Digital Experience Manager might be the job for you! 

 

Air France-KLM Digital
Our goal is to design the most user-friendly customer journey for our Flying Blue members by enabling consistently the Flying Blue program features at all digital touchpoints and by grasping digital opportunities to further enhance their experience.

 

Within Digital we have adopted an Agile way of working (SAFe methodology). In this framework, you will take on the role of Epic Owner for the Flying Blue digital program. As Epic Owner, you are responsible for coordinating portfolio Epics through the Portfolio Kanban system. You define the Epic, its Minimum Viable Product and Lean business case, and when approved, facilitate implementation. When an Epic is accepted, you work directly with the Agile Release Train and Solution Train stakeholders to define the Features and Capabilities that realize the value.

 

 

What are you going to do?

As Digital Experience Manager Loyalty, you create the business plan to support the digital ambition and strategy for our Flying Blue customers. You will define, prioritize, plan, and steer digital initiatives towards our Flying Blue members, keeping a focus on omni-channel consistency. These initiatives can range from development (new digital functionality/

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