Information Technology - Systems Engineer (IT Operations and Service Management) (888-233)

Recruiter
Singapore Airlines
Date posted
10 Nov 2017
Location
Singapore, Asia
Base
Singapore, , Singapore

Aviation job details:

Tracking Code
888-233
Job Description
  • Drive IT Operational Service Delivery and management activities e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents.
  • Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms.
  • Manage and drive the IT Service Provider’s performance in the IT sourcing contract for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established.
  • Serve as the Point of Contact for IT initiative
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