IT Applications Support Analyst I

Frontier Airlines
Date posted
9 Nov 2017
United States

Aviation job details:

Requisition Number 17-0288
Post Date 11/6/2017
Title IT Applications Support Analyst I
City Denver
State CO

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 60 destinations in the United States, Dominican Republic and Mexico on about 300 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2016 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

Responsible for support and implementation of projects related to Enterprise Applications. This position leads, implements or assists on department projects. This position will also implement enhancements, bug fixes or new projects, as well as support production issues to the satisfaction of customers. In addition, this position will analyze existing applications and recommend improvements to streamline and optimize systems and processes.


  • Provide production support including a 7x24 on call rotation for existing applications and ensure timely communication to interested parties.
  • Lead or assist in all necessary project phases for system implementations, enhancements to existing applications, and system upgrades—including functional requirements gathering, fit/gap analysis, functional design specifications, development/configuration activities, and execution of appropriate unit test scenarios and assist with issue resolution during user acceptance testing.
  • Implement new vendor, or custom software releases and/or patches and documentation for Configuration Management, Infrastructure, and Support Services.
  • Collaborate with other technical staff to research, evaluate, develop, test, and implement new and/
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