Lounge Agent

Etihad Airways
Date posted
20 Jan 2017
Direct employment
United Arab Emirates

Aviation job details:


Provide a wide range of services to premium customers respecting Etihad's quality standards to ensure the achievement of high satisfaction levels.


  • Policies and procedures
    Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
  • Day-to-Day Operations
    Follow the day-to-day operations related to own jobs to ensure continuity of work. Work is reviewed at several steps along the way for accuracy.
  • Safety, Quality & Environment
    Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

  • Respond and address premium customers enquiries and needs to provide high level of satisfaction
  • Receive and address feedback / complaints to ensure they are timely and properly managed
  • Identify, collect and report potential safety and service issues to ensure they are timely an
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