Manager Warehouse and Aircraft Handling (M/F)

Recruiter
Lufthansa group
Date posted
10 Nov 2017
Location
United States
Base
Los Angeles, CA

Aviation job details:

The Terminal Supervisor is responsible for managing all Cargo Operation affairs and to maintain service standards as defined under Lufthansa Cargo AG guidelines. S/he is also responsible for ensuring all handling agent staff are trained to Lufthansa Cargo AG standards, cross skills ability achievement and maintaining analysis of costs/budget achievement and performance.

Tasks:

Within the operational targets set by the District/Country Manager Aircraft Handling/ Warehouse Handling or District/ Country Manager Sales and Handling the Manager Aircraft Handling/ Warehouse Handling (Referent) performs the following duties:

Operations and Handling:

  • Support the implementation of the local/regional operations business plan
  • Support the implementation of regional or local measures meant for the support of the worldwide Handling strategy,
  • Assists in the analysis of cost/budget achievements/service element and performance
  • Monitors the operational performance for all aspects of the Lufthansa Cargo AG product
  • Continuously develops process improvements within export and import cargo services, in close cooperation with the Manager Handling and Processes, Area
  • Monitors the performance of subcontractors to ensure required performance levels and requests required corrective action
  • Takes responsibility for handling of mail OAL, DGR storage, DGR training, FAA and TSA regulations, warehouse/weight and volume checks and any irregularities
  • Issues written and verbal communication to Lufthansa Cargo AG customer base involving Imports/Exports, Express and special product issues
  • Works according to documented Quality Manual procedures, takes responsibility for the quality system, and promotes a preventative culture using the tools provided
  • Consults and supports the Regional - organization with regards to flight and cargo handling
  • Handles facility issues and develops of handling concepts
  • Reports and coordinates of all handling issues with Area office
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