Senior Analyst Usability Research

Recruiter
American Airlines
Date posted
1 Nov 2016
Location
United States
Base
Ft Worth, TX, US
Aviation job details:

Additional Locations: None

Job Description

Prepare and manage user experience testing including task development, testing strategies and goals, customer management, and data analysis and reporting.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Facilitate all mobile, tablet, kiosk and desktop user testing sessions

  • Analyze eye tracking data and behavioral observations for each test session

  • Establish testing goals / KPIs

  • Develop tasks and write scripts

  • Create testing strategy

  • Oversee development of functional prototypes for test sessions

  • Recruit and manage participants

  • Interview customers during testing

  • Track and record participant behavior

  • Prepare and manage customer surveys

  • Analyze and report on data collected

  • Ensure usability best-practice standards across all digital channels

Job Qualifications

Prepare and manage user experience testing including task development, testing strategies and goals, customer management, and data analysis and reporting.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Facilitate all mobile, tablet, kiosk and desktop user testing sessions

  • Analyze eye tracking data and behavioral observations for each test session

  • Establish testing goals / KPIs

  • Develop tasks and write scripts

  • Create testing strategy

  • Oversee development of functional prototypes for test sessions

  • Recruit and manage participants

  • Interview customers during testing

  • Track and record participant behavior

  • Prepare and manage customer surveys

  • Analyze and report on data collected

  • Ensure usability best-practice standards across all digital channels

Additional Locations: None


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Data Analyst, User Experience, Data, Technology