- Alaska Airlines
- Date posted
- 10 Nov 2017
- United States
- Portland, Oregon
Aviation job details:
Job ID: 31181
Full/Part Time: Full-Time
Location: Portland, OR
Job Title: Station Supervisor
ALASKA AIRLINES' STORY
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion. .
Role Summary The Station Supervisor drives time line and regulatory compliance at departure gates by ensuring tools and equipment are available and working for employees to perform their job functions effectively and by investigating reports of delays and other irregular flight activity. This role supervises the work of Customer Service Agents and assists with customer relations to ensure passenger service standards are maintained or exceeded.
Scope & Complexity
- This position supports station operations activities for Alaska Air Group (AAG) and its subsidiaries.
Supervises and drives time line and regulatory compliance at departure gates.
Investigates and reports delays and irregular flight activity and proposes solutions for how to avoid such delays in the future.
Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (i.e., follow-up with ICS, facili