Technician, IT Services

American Airlines
Date posted
10 Nov 2017
United States
Phoenix, AZ, US

Aviation job details:

Location: Sky Harbor Municipal Apt (PHX-TRML) 
Additional Locations: None
Requisition ID: 13316 

Job Description

The role of the Desktop/Field Services Technician is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees. May provide on-site training to users.


Principal Duties and Responsibilities

  • Resolve and close tickets/work orders supporting end-user desktops and peripherals
  • Respond to customer support i
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