Expired: Technician, IT Services

Recruiter
American Airlines
Date posted
11 Nov 2017
Location
United States
Base
Ft Worth, TX, US
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Aviation job details:

*** IT'S NO LONGER POSSIBLE TO APPLY FOR THIS JOB ***
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Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 13352 

Job Description

The role of Technician, IT Services is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment. It will also be responsible for end-to-end problem ownership, resolution and communication with employees. Configures, installs and maintains end-user desktop software and hardware: Provides consultation to end-users for all aspects of end-user computing (hw/sw/lan).

 

Principal Duties and Responsibilities

  • Resolve and close tickets and work orders assigned
  • Respond to customer support issues escalated from the IT helpdesk
  • Key technical contributor with demonstrable willingness to take initiative to follow up and resolve issues
  • Build strong partnerships with other IT support areas & business areas (i.e. Network Ops, ITHD, Desktop Engineering, etc.)
  • Contribute to desktop projects (glo
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